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Advanced Support Plan Features
Phone Support
Phone support 24 hours a day, 365 days a year, available for up to ten (10) named support contacts.
Chat Support
Chat support available to named support contacts, accessible via the Tenable Community is available 24 hours a day, 365 days a year.
Tenable Community Support Portal
All named support contacts can open support cases within the Tenable Community. Users can also access the Knowledge Base, documentation, license information, technical support numbers, etc.; utilize live chat, ask questions to the Community, and learn about tips and tricks from other Community members.
Initial Response Time
P1-Critical: < 2 hr
P2-High: < 4 hr
P3-Medium: < 12 hr
P4-Informational:
< 24 hr
Support Contacts
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